Archive-name: autos/chrysler-faq/general/part2 Posting-Frequency: 15 days Last-modified: 2004/4/13 Version: 4.4 This section is generally revised every 300 days. IMPORTANT. Do not attempt to respond to
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Due to spam this address DOES NOT GO ANYWHERE. Instead, reply to faq2 at that allpar /dot/ com address. Thank you. - - - - - - - - - - - - DISCLAIMER: While every effort has been taken to insure the accuracy of the information contained in this FAQ list compilation, the author and contributors assume no responsibility for errors or omissions, or for damages resulting from the use of the information contained herein. Some of the information is presented as opinion rather than fact. The writers and the maintainer do not claim to be authorities. information below may be reproduced in any way IF credit is given to the writers and maintainer; and that it is not published in book or magazine form without the prior written permission of the maintainer; that the maintainer receives, without asking, a FREE copy of the final material; and that no changes are made (except for formatting) without the express permission of the maintainer (
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= David Zatz). - - - - - - - - - - - - If you did not obtain this FAQ from one of its newsgroups or from the rtfm.mit.edu archives, it is probably NOT a current edition. The latest copy may be obtained from
http://www.allpar.com/faq.html - - - - - - - - - - - - PART II *************************CONTENTS***************************** What should I do... 1. ... before I post? 2. ... (removed) 3. ... if I have problems with Chrysler? 4. ... if I own this car? (list of models and what to look for) Oil Filter Discussion List of All Engines Since 1966 1. Guide to V-8s 2. New transmission designations decoded (new!) List of All Body _style_s Since 1966 *********************************************************************** BEFORE POSTING WITH COMPLAINTS/QUESTIONS 1. Check the FAQ. Most answers are there. 2. Please don't post messages like this broke and I will speak to the dealer about it sometime. Go to the dealer first; if they cannot fix it, and it is not in the FAQ, THEN go to the newsgroup. 3. If you are having problems with Chrysler, and have not yet read the relevant FAQ section, please do so. At least call them (800-992-1997). 4. If you are having problems with Chrysler and are angry and bitter at them, an angry message or two is fine. But you won't help anyone by going overboard. *********************************************************************** HOW TO DEAL WITH CHRYSLER CORP. *********************************************************************** (Note: Thanks to Dan Adams for his help with parts of this - Chrysler Corp should be grateful to have him!) * The order in which you should deal with a problem is something like this: 1. Speak politely but assertively with the service writer. 2. Ask to go for a ride with the mechanic and discuss relevant issues wuth them. 3. Service manager. 4. 800 992 1997. 5. Zone (voluntary buyback negotiations IF APPLICABLE) 6. Arbitration / Consumer Affairs / Attorney General if applicable AND needed. * Be *polite* and *calm* but assertive at all times. Do not take no for an answer but do *not* act angry or make threats. Chrysler often helps, even out of warranty, but they need to be gently pushed; they are generally defensive; and what they know about customers and customer service would fit into a microscope slide. The Customer Center reps also often don't know what they're talking about, so elaboration may help. If all else fails, call back and speak to someone else. Always take down their name for your reference! * Know what you're talking about. Check the FAQ, TSBs, your computer codes, and recalls before you visit the dealer with a problem. * Don't expect Chrysler to change something because it's listed in a TSB (technical service bulletin). TSBs describe solutions to problems which may not apply to your car; they are *not* recalls, though Chrysler often fixes cars out of warranty if there is a known problem and TSB on it. (Daniel Adams notes that Chrysler sometimes extends transmission warranties to 100,000 miles; there are extended warranties on some a/c parts and ABS systems). * Even if you are in an adversarial relationship, act in a friendly, nonthreatening, non-adversarial manner. It works better and makes both parties less angry. * Daniel Adams writes: Chrysler corparte headquarters does tend to back the field reps but a good service writer can get to them and help you more than you would believe. Don't take your frustration out on the service writers, they carry quite a bit of pull behind the scenes * Don't take no for an answer. Call Chrysler at 800-992-1997 from a pay phone if you have to. They will call the dealer. Often, the dealer will discover they don't need to charge you or keep your car after all! * If your dealer keeps fixing the same thing over and over again, get another dealer. Or try the newsgroup. * If your dealer treats you badly, lies to you, refuses to do the work, etc., get another dealer. * If you have a continuing problem, speak to the people at the Customer Center. You may need to deal with a zone rep, the final word at Chrysler. Others can overrule them but THEY WILL NOT. Some reps are good. Others are useless. There have been many reports that the reps in some areas are exceedingly sensitive and need to be handled with kid gloves. (See message about service writers above
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